Effective Date: October 10, 2016


This Boardpaq Privacy Policy ("Privacy Policy") describes the practices that Boardpaq, LLC, a Missouri limited liability company formerly known as Candlestiq, LLC (referred to hereinafter as "Boardpaq," "we," or "us"), follows with respect to the collection, use, maintenance and disclosure of information collected through (a) the service provided by the publically accessible portions of the website located at (the "Site"), and (b) the Boardpaq service ("Boardpaq Service") accessible to authorized users via a user name and password through (i) the website application (the "Web APP") and (ii) the Boardpaq iOS application (the "iOS APP") or the Boardpaq Windows application (the "Windows APP"). Such services may be referred to collectively as the "Services". The Web APP, iOS APP and/or Windows APP may be generically referred to as an "APP."

As used herein, "you" refers to both individual users of the Site or the APP (the "Users") and to the organization that subscribes to the BOARDPAQ service (the "Account Holder"), as applicable; "Authorized Users" refers to Users who are designated by an Account Holder to access information and documents provided by the Account Holder through the App; and "Administrator" refers to the individual(s) who has/have been issued a username and password that allows access to the non-public portions of the Site on behalf of Account Holder. This Privacy Policy applies only to information we collect through the Services, and does not apply to any other website, service or business activity of Boardpaq. By using the Services (whether through the Site, Web APP, iOS APP or Windows APP), you consent to the collection, use, maintenance and disclosure of this information by us as set forth below.

We reserve the right to revise this policy at any time. When we do, we will give you notice of the revised Privacy Policy by posting the revised Privacy Policy on the Site and by revising the "effective date" at the top of this Privacy Policy. You are responsible for regularly reviewing the then-current privacy policy.


"Account Holder" means any entity or organization that subscribes to the Services.

"Authorized User" refers to a user of the Boardpaq Service who is authorized by an Account Holder to access and use the Boardpaq Service.

"Administrator" refers to the individual(s) who has/have been designated to control and administer the Account Holder's account to use the Boardpaq Service on behalf of Account Holder.


We collect "personally identifiable information" and "device information."

"Personally identifiable information" is information that tells us who you are, such as your name and email address. "Device information" is information collected from your computer or mobile device whenever you visit or use our Services (whether through the Site, Web APP, iOS APP, Windows APP or otherwise), including your IP address and technical data and related information regarding your device.


We may collect personally identifiable information such as your name, email address, home or business address, and phone number when you register and/or use our Services or if you otherwise provide it to us. We may also collect personally identifiable information such as your name, email address, home or business address, and phone number if an Administrator provides it to us.

You can choose not to provide personally identifiable information to us. However, if you do not provide such information, your ability to use the Services may be significantly limited.


We may collect "device information" anytime you download or use our iOS APP or Windows APP, or visit or use our Site or Web APP. We may collect device information such as your device's IP address, device and browser type, operating system version, and information about the websites you visited before ours and your activities using the iOS APP, Windows APP and/or Web App. We may also collect and use technical data and related information including, but not limited to, technical information about your mobile device, system and application software, and peripherals.

The Services use cookies to provide us with information about the activities of users of the Services. This includes information such as pages and content viewed, the time and duration of visits, search terms entered into a search query, and whether a user clicked on an advertisement. Cookies can also be used to maintain data related to a particular individual, including passwords, if you choose to have your browser "remember" this information. Cookies can also be used to determine what sites you visited before and after visiting our Services. Cookies cannot be used to access any personally identifiable information from your computer. If you would prefer not to accept cookies, you can modify the settings on your specific web browser. You may refer to your browser's online help feature or the user's manual for instructions on how to do this.

If you have disabled cookies, however, you will be unable to view and access some or all portions of the Services.


We will not sell or provide your personally identifiable information to any third party for direct marketing services or the advertising or marketing of third party provided goods or services. Also, with respect to personally identifiable information provided by an Administrator about Authorized Users, we will endeavor to limit access to such information to personnel of Boardpaq who need to know such information for purposes of providing the Services.

We use personally identifiable information only for the purposes for which it is provided and for the other purposes described in this Privacy Policy.

We may use personally identifiable information to respond to emails, to send notifications (from us or your Administrator), to provide customer support, to establish your account, and to communicate with you about the Services.

We may provide your personally identifiable information to third parties who provide services to us and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy. Those third parties may provide a variety of services to us, including, without limitation, hosting the Services, providing technical support, processing and storing your information, updating your customer information records in our database (including both physical address and email address verification), and sending or coordinating the sending of marketing communications on our behalf.

If you are an Authorized User, your personally identifiable information may be shared with the Account Holder, Administrator(s), other Authorized Users associated with the account and others as designated by Administrator(s) and Account Holder, and your device information may be shared with the Account Holder and Administrator(s), and others as designated by Administrator(s) and Account Holder.

We may disclose personally identifiable information to affiliated companies, our parent company and sister companies that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

We may use device information to help us run and maintain our Services, customize the visitor's experience, study traffic patterns, and generally learn about the usage of the Services. We may also use device information to facilitate the provision of software updates, product support and other services to you (if any), and to improve our products or to provide services or technologies to you.

We may disclose device information collected from your computer or mobile device when you visit or use the Site to our affiliates and third parties, including advertisers.

We use cookies to maintain information about your use of our Services, help us recognize you when you visit or use our Services again, and enable us to evaluate and improve the design of our Services.

We may use and disclose personally identifiable information and device information when we have reason to believe that using and/or disclosing this information is necessary to identify, contact, or bring legal action against someone who may have breached our Terms of Service, End User License Agreement or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our Services, or anyone else who could be harmed by such activities. We may also disclose device information and/or personally identifiable information to comply with any court order or request of a governmental agency and when we reasonably believe that the law requires it.

We might sell or buy subsidiaries, or business units. In such transactions, personally identifiable information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy. Also, in the event that our assets are sold, personally identifiable information may be one of the transferred assets.

In general, we will only retain personally identifiable information for as long as necessary to fulfill the identified purposes or any legal purposes.


The Services are intended for general audiences. We do not intentionally collect personally identifiable information from users of the Services who are under the age of thirteen.


Administrators can change their password, the passwords for Authorized Users, and other personal preferences used to access the Services by accessing their administrative page on the Web APP.

If at any time you would like to access, modify, or delete your personally identifiable information (including your email address), you may contact your Administrator.


Our Security policy is available by contacting us at:

BoardPaq, LLC
112 South Main Street
Saint Charles, MO 63301

We use reasonable efforts to comply with the terms of our Security policy. However, information transmitted on the Internet and/or stored on systems attached to the Internet such as ours is not 100% secure. As a result, we do not ensure, warrant or guarantee the security or integrity of such information. We will not be responsible for disclosure of any information due to errors in transmission or the unauthorized acts of third parties.

You help to maintain the security of your personally identifiable information stored in our systems by keeping your username and password confidential and protecting against unauthorized access to your password and to your computer and mobile device (including your device on which the iOS APP or Windows APP is installed). Be sure to utilize the Logout feature when exiting the iOS APP, Windows APP or Web APP.


While you are using the Services, you may be linked or directed to third party websites outside of the Services that are beyond our control. Each of these third party sites may have a privacy policy different from ours. For example, you might click on a link or banner ad that will take you off the Services. These links and banners may take you to sites of advertisers, sponsors and co-branding partners. Please review the privacy policies of these sites. We are not responsible for any actions or policies of such third parties.


California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to or write us at: BoardPaq, LLC, 112 South Main Street, Saint Charles, MO 63301.


Please send any questions or concerns regarding our Privacy Policy to:

BoardPaq, LLC
112 South Main Street
Saint Charles, MO 63301