Frequently Asked Questions

Anything you need to know about our services and products
  • What is BoardPaq?

    BoardPaq is a secure, easy-to-use, affordable Board of Directors iPad, Windows and Web App for planning, running and managing paperless board meetings. With BoardPaq, you can create unlimited groups to help run and manage your leadership teams and committees.

  • How can I access BoardPaq?

    To use the BoardPaq iPad app you will need an iPad or iPad Mini running iOS 7.1 or later. We recommend devices with Touch ID for easy and secure login, but iPad 2 and later are acceptable. To use the BoardPaq Windows app you will need a PC or tablet device (including the Surface) running Windows 10. To use the BoardPaq Web app you will need a device running the latest version of Edge, Internet Explorer, Chrome, Firefox, Safari, or Opera. Chrome is recommended for Android devices.

  • What does BoardPaq cost?

    BoardPaq offers a monthly subscription to fit your unique organization. Please see the Pricing page for more information.

  • Can I see a demo of BoardPaq?

    Yes, you can see a free, 30-60 minute demo of BoardPaq by contacting us at Sales@BoardPaq.com or scheduling a demo here.

  • Does BoardPaq offer Training for directors and admins?

    Yes, BoardPaq provides both director and admin training. Live training sessions are held via screenshare and can be done for individuals or groups. BoardPaq also features built-in training videos for directors and admins. More information can be found here.

  • Does BoardPaq charge setup fees? How long does implementation take?

    No, there are no additional fees for setup. BoardPaq uses an online signup which gives your organization instant access to your account. Implementation can be done in as little as one day.

  • Does BoardPaq offer support?

    BoardPaq offers 24/7 toll free phone support. We also provide Admin support through email, phone, or screen share during business hours. All support is included in your pricing.

  • Can we bring BoardPaq to the meeting and no paper at all?

    Yes, you will be able to use the BoardPaq Web App, iPad App or Windows App to access all meeting content and documents. If certain members do not have an iPad or personal computer and would prefer to use paper, it is possible to print out the agenda and documents for them. BoardPaq allows you to go completely paperless if desired!

  • Is BoardPaq secure?

    Yes, BoardPaq undergoes an annual SOC 2 Type 1 security audit and has earned the right to display the SOC seal. BoardPaq understands that security and confidentiality are core product features. Security assurance is a key requirement for customers, so BoardPaq implements a secure-by-default design. Configurable options are available for individual customers to adapt the security model to their particular needs. For more information see BoardPaq's Security page here.

  • Does BoardPaq offer Two-Factor Authentication?

    Yes, Two-factor authentication is an available option for enhanced security. It applies to all users whether logging into Admin Center, the BoardPaq iPad App, Windows App or Web App. Two-factor authentication combines credentials known by the user with a token received on a device the user possesses in order to login. The token is generated by BoardPaq and sent via SMS text messaging to the cell phone registered for the user in BoardPaq.

  • Does BoardPaq charge fees for extra storage?

    No, each account is allocated its own private storage space at no additional cost.

  • What documents types are supported in BoardPaq?

    BoardPaq recommends uploading all documents as PDF to maximize annotation features, but nearly all file types including Microsoft Word, Excel, PowerPoint, pictures, etc. are supported.

  • How does the board administrator prepare materials for a board meeting?

    Meetings are scheduled and materials are gathered and uploaded using the BoardPaq Admin Center from a standard PC or Mac.

  • Does BoardPaq handle last minute changes?

    Yes, Admins can make changes at any time. Changes are made in real-time and users always see the most up to date information.

  • Can directors add personal notes to meeting materials?

    Yes, BoardPaq allows directors to add personal agenda and document notes.

  • Can I view my documents when my iPad doesn't have an internet connection?

    Yes, BoardPaq offers a secure offline mode with the iPad app giving you the ability to view and annotate meeting agendas, documents, and library materials.